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NSP: Help Department

Help Department

Hours of Operation: Monday - Friday CST 8:00 - 5:00

Toll Free: 800-478-6497
Fax: 800-443-8907

Address: PO Box 407, Eldridge, IA 52748

Visit our Contact Us page or send an Email

Logging In
You are always allowed to browse our product selection as a guest but a log-in will be required at checkout. We recommend that you log-in as soon as you come to the site. That way you can take advantage of everything the site has to offer and create a product list of your favorite items for use at later time.

If you're having trouble logging in, please contact us and a Customer Service representative will be glad to assist you.


Your password must be 6 characters in length and is case-sensitive. Once you have setup your account you can change your password at any time. If you forget your password you can use our password retrieval which will prompt you for the answer to the security question you setup with your account. Your password will then be e-mailed to you.

If you have a company or organization that has more than one buyer, each contact can have their own username and password. Contact a Customer Service Representative at 1-800-478-6497 and they will be happy to get this setup for you. Once this has been setup you can log-in and edit your information.


Customer Account Number
If you've done business with us before chances are you already have an account number with us. If you aren't sure, just call our toll free number: 1-800-478-6497. A Customer Service Representative will be happy to assist you and will even setup an online password for you.

Using your existing account is preferable so you don't have two accounts setup with us. In addition, using a single account number will allow you to consolidate your past orders and account information in one place.


Site Security
For your security, our site is fire-wall protected and encrypted. Visit our Terms and Conditions page to view our Privacy Policy.


Promotion Codes
If you are on our mailing list you will occasionally receive flyers or emails from us that announces a special price for a limited time. If you have a valid flyer code, please enter it in the space provided in your shopping cart before proceeding to checkout.


Quick Order Form
If you already know the item numbers for the products you would like to purchase, our Quick Order Form page is the fastest way to enter your order. Please keep in mind that some products that are custom or oversized can not be ordered online. These items are noted in our catalog and you will be alerted upon checkout if you have tried to purchase an unavailable online product. If this happens please contact us an a Customer Service Representative will assist you.


Your Account Features
Under the "My Account" link you will see many options about your account. Here's the details one what is available to you:

  • My Profile -Name, E-mail and Phone Number
  • My Wallet -Lists any credit card numbers you have saved and gives you the option to remove them
  • My Subscriptions -Modify Any e-mailing lists that you are subscribed to
  • My Tickets -If you have sent an inquiry thru our Contact Us form page, you can check the status of it here
  • My Sales Representative -The Customer Service Representative that who has processed your recent orders will be listed here.
  • Account Information -This page lists additional account information that you can modify or change
  • Account Addresses -This is where you can edit or remove a Delivery or Billing Address
  • User Lists -All users for your account will be displayed on this page. Only the original user assigned to your account can edit this information. If you would like to add a new user you will need to contact us.
  • Saved Lists -Where you can find past saved shopping carts
  • Order History -Lookup past orders that you have placed
  • Previously Purchased Items -This is a list of items that have been ordered in the past with the option to add them to the shopping cart.